Privacy Policy

Who We Are

Assukna Real Estate is a Lebanese real estate brokerage operating between Lebanon, the United Arab Emirates, and Saudi Arabia. Our website is www.assukna.com and our primary contact email is hello@assukna.com.

This Privacy Policy explains what personal information we collect when you visit our website or contact us, how we use it, and what rights you have over it.

What Information We Collect

We collect personal information in the following situations:

• Inquiry form (contact.html): When you submit a property inquiry, we collect your name, phone number, email address (optional), and preferred area or property type. We also collect the message content you provide.
• WhatsApp and phone: If you contact us directly via WhatsApp or telephone, we receive your phone number and any information you choose to share in that conversation.
• Email: If you email us directly, we receive your email address and the content of your message.
• Technical data (automatic): Our website is hosted on Cloudflare. Cloudflare may automatically process IP addresses and browser data for security, performance, and bot protection purposes. This processing is governed by Cloudflare's Privacy Policy. We do not operate any independent analytics or tracking scripts on this website.

How We Use Your Information

We use the information you provide solely to:

• Respond to your property inquiry or question
• Share relevant property listings or updates you have requested
• Follow up on an ongoing conversation about a property you expressed interest in
• Contact you about your inquiry via the channel you used (phone, WhatsApp, or email)

We do not use your personal information for automated decision-making, profiling, or targeted advertising. We do not sell, rent, or share your personal data with third-party marketers.

How We Store Your Information

Information you submit through our inquiry form is received by us via email and may be stored in our internal records for the duration of our business relationship with you. We take reasonable steps to keep this information secure.

We do not operate a CRM database accessible to the public. Your details are not shared with third parties except where required to fulfill a transaction you have requested (for example, connecting you with a property owner, lawyer, or notary as part of a deal you initiated).

Cookies

We do not place any tracking cookies on your device. Our website does not use Google Analytics, Facebook Pixel, or any other advertising or analytics tools.

Cloudflare, our hosting and security provider, may set technical cookies required for website security and performance (such as bot detection). These are strictly functional and are not used to track you across websites. You can learn more at Cloudflare's Cookie Policy.

International Visitors and GDPR

Our primary operations are based in Lebanon. If you are accessing this website from the European Union or European Economic Area, you may have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access the personal data we hold about you
• The right to correct inaccurate data
• The right to request deletion of your data ("right to be forgotten")
• The right to restrict or object to how we process your data
• The right to data portability

To exercise any of these rights, please contact us at hello@assukna.com. We will respond within 30 days.

Data Retention

We retain your contact information for as long as it is relevant to an active inquiry or business relationship. If you have not had active contact with us for 24 months and no transaction is in progress, we will delete your personal information from our records upon request.

Third-Party Links

Our website contains links to external websites, including WhatsApp and social media platforms. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies directly.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the website after a change constitutes acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by the laws of the Republic of Lebanon.